Frequently Asked
Questions

We answer the phone 24/7 and dispatch fast — that’s the whole point of being “Ready 24/7.” We’re on-site quickly across Cincinnati and Dayton, and the sooner we start, the less damage you’re dealing with.

One call covers all three. Water. Fire. Mold. Handled — that’s not just a tagline, it’s how the crew is set up. The same certified team that mitigates a water loss can also identify and remediate the mold it causes, without you having to find and vet a second contractor.

An IICRC-certified Yeti, who is also background-checked, is on site to lead every job. You’re not handed off to whoever happens to be available.

No, for water and fire — the on-site inspection is free, no obligation. For mold, the visual assessment and moisture readings are free too; lab testing or sampling is the only possible add-on, and we’ll always tell you before it costs anything. You should never pay just to have someone come look — if a company charges for that, call a Yeti instead.

We don’t work directly with your insurance company, but we document everything you need for your claim. Every job includes the moisture readings, photos, and documentation an adjuster typically asks for, whether or not the claim ends up being approved.

Cincinnati and Dayton, Ohio, 24/7.

No — radon isn’t something Yeti handles. If that’s what you need, we can point you to a specialist rather than take on work outside our scope.

Usually not for a typical clean-water basement loss — the drying equipment runs continuously in the affected area, but the rest of the home is generally livable. Anything more disruptive (a contaminated or large-scale loss) gets walked through with you at the on-site assessment, so you know what to expect before work starts.

A typical clean-water basement loss runs about 7–10 days of active drying, with daily moisture checks along the way. Final readings and photos become a completion report for your insurance adjuster.

Because stopping it — even for 12 hours — can set the job back a full day and give mold room to take hold. It’s not overkill; it’s what keeps a 7–10 day job from turning into a mold job too.

Often, yes. The pad underneath almost always has to come out, but the carpet itself is frequently savable if we get to it fast — that’s one more reason speed matters after a leak or flood.

HVAC systems and normal air currents carry smoke and soot well beyond the room where the fire started. That’s why we check the full spread before we start cleaning, instead of assuming it stayed put.

It’s common, since smoke and soot travel through ductwork. Cleaning and sealing the HVAC system is part of our standard fire restoration process, not a separate add-on we upsell later.

A small, contained kitchen fire typically takes about 5–7 days. Larger, multi-room losses can run weeks to months, depending on how far smoke and structural damage reached.

Yes. Smoke and soot exposure can contaminate these even without visible damage, so it’s safest to replace rather than keep them.

No, and we’re upfront about why: mold is an environmental issue, not just a cleaning job. If moisture returns to a space, mold can return too, no matter how thoroughly the first remediation was done. What we can guarantee is that we’ll do the job right.

You can wipe surface mold, but that doesn’t address what’s underneath — mold grows into porous materials like drywall and wood, and the moisture feeding it doesn’t go away on its own. If it comes back after cleaning, that’s usually the moisture source still at work, which is exactly what a professional assessment is built to find.

Yes. A sewer backup or “black water” loss is classified Category 3 under the industry standard, which means it carries bacteria and pathogens — so the crew works fully suited in PPE, more materials have to be removed rather than dried in place, and every contaminated hard surface is treated with an EPA-registered antimicrobial as a required step, not an optional one.

If you’re not sure, that’s exactly what the on-site assessment is for — we won’t guess, and we won’t skip safety steps to save time. Call and we’ll tell you plainly what you’re dealing with.

It depends on the cause more than the type of damage. A sudden, accidental event — a burst pipe, a sewer backup, a fire — is typically treated very differently by insurers than damage from long-term, unaddressed neglect. We document everything an adjuster needs either way, so you’re not scrambling for proof later.

Real ranges, published upfront. Basement water mitigation typically runs $3,000–$7,000 (drying only, for about 500 sq ft finished space; Category 3 sewage jobs push well past that). Mold remediation runs $800–$9,000+ depending on scope, with an $800 minimum job. Fire damage jobs range from $3,000–$8,000 for a single room to $15,000–$40,000+ for a whole-house loss. Every job still gets a free on-site inspection for an exact number — but you shouldn’t have to call just to get a ballpark.